R7,920.00

course fees

7

modules

7 weeks

duration

Anytime

Registration

Conflict Management

Prevent, Negotiate, Resolve


Business Management

This course will teach you to develop conflict management skills to reach an agreement in the negotiation process where all parties benefit.

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R7,920.00

course fees

7

modules

7 weeks

duration

Anytime

Registration

Payment options available to you

Description

This course provides the essential skills needed to arrive at a win-win situation in the negotiation process. The content will broaden your understanding of conflict and its causes, as well as negotiation and negotiation principles. You will be equipped with tools and techniques to apply the negotiation process according to established terms and styles.

Subject Matter Expert

Kevin Midgely has an MBA from Damelin Oxford Brookes (London). He has been a part-time lecturer since 1991, and has lectured for Damelin Education Group, Varsity College, Vega, Regenesys Business School, and AAA School of Advertising. Kevin also ran his own training company from 1994 to 2008.

His ability to combine over 30 years’ experience in academia and the business environment enables Kevin to deliver theoretical content, together with real-life practical examples. Kevin has developed course material for Damelin Education Group, Regenesys Business School, and the Open Learning Group, on various business-related subjects.

Kevin is also the author of a self-published textbook, The Credit Controller’s Handbook, first published in 1999.

Academic Tutor Support

Your dedicated Online Academic Tutor (OAT) will provide you with necessary guidance, offer advice and answer questions on course content, to help you achieve academic success.

Student Success Coordinator

The Student Success Coordinator (SSC) team will assist you with any query that you may have about the environment, systems, and general utilisation throughout your learning journey.

Course and Technical Requirements

BASIC REQUIREMENTS
To successfully access and complete this course, you will be required to have a registered email account, access to a computer/laptop/tablet and stable internet connection. You will be required to be familiar with using a computer as you may need to be able to read and download documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.

ADDITIONAL REQUIREMENTS
Our online short learning programmes may require additional software applications. These additional software applications requirements will be communicated to you in this information pack and/or on the website course page. Damelin Online does not provide any additional software applications required for online short learning programmes. Please note: Google, YouTube and Vimeo may be used in our online course delivery. If any of these services are blocked in your jurisdiction, you may have difficulty in accessing our course content.

How We Engage with Students

Our online short learning programmes are broken into self-paced manageable modules designed to be interactive and engaging:

  • The programme is available to be viewed on smart devices and includes mobile, tablets and personal computers.
  • Relevant case studies, articles and recommended reading are part of supplementary resources available.
  • Apply and evaluate what you have learned in each module with the self-grading quizzes and assignment submissions
  • View a range of Introductory course videos by your Subject Matter Expert.
  • Scheduled live webinars are included with the Online Academic Tutor.
  • Network, collaborate and interact with your fellow participants and Online Academic Tutor via the discussion boards.

Certification

Upon successful completion of this online short learning programme, you will receive the recognition of your knowledge and skills with a Lyceum Certificate of Competence. Your certificate of competence will be issued in your registered name and will be couriered at no additional cost. You will be required to complete a series of assessments that will be facilitated through our virtual learning environment. Your course handbook will be made available to you once you have commenced with your short learning programme.

Study Blocks

  • MODULE 0 | Week 1 Orientation
    Navigating the Virtual Learning Environment
  • MODULE 1 | Week 2 Conflict and Conflict Management
    Defining conflict and conflict management and identifying causes of conflict
  • MODULE 2 | Week 3 Negotiation
    Defining negotiation and associated terms and identifying negotiation skills
  • MODULE 3 | Week 4 Negotiation Dynamics
    Identifying parties of the negotiation and establishing negotiation terms
  • MODULE 4 | Week 5 The Negotiation Process
    Discussing procedures and negotiation styles
  • MODULE 5 | Week 6 Negotiation Tactics and Ethics
    Explaining negotiation principles, tools and techniques
  • MODULE 6 | Week 7 Wrap-up
    Synthesise your learning journey experience and evaluate the course

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