A student may cancel his/her enrolment for the current academic year of study as a whole by completing the cancellation/deregistration form and by attaching the necessary supporting documents to same and thereafter submitting such bundle to the relevant LYCEUM COLLEGE branch associated with the Student. The said bundle would then be sent to the Cancellation committee for review.
The Student reserves the right to cancel this agreement subject to any cancellation fee and all cancellation policies in writing within 5 (five) days from date of registration as per the CPA (Consumer Protection Act), whereafter this agreement shall not be cancelled without LYCEUM COLLEGE’s consent.
A minimum non-refundable administration cost of R1 000 per student will be charged against any cancellation for any reason whatsoever including a cancellation within the 5 (five) day period stipulated in Clause 10.2 which cost shall be payable by the student/ account payer and shall be deducted from any cancellation fees charged overall to cancel this contract.
If the cancellation is granted, a cancellation fee, will be payable and calculated, by taking various factors into account including, but not limited to fixed costs, such as study material, postage/courier costs incurred, administration costs, etc. Refunds amounting as a result of cancellation, if granted, will be determined by the Cancellation Committee.
10.5. All refunds that may be due in terms hereof shall only be payable after a period of 90 (ninety) days after the said refund has been approved by the refunds committee. No refund shall be payable unless the approval of the refunds committee is obtained, and all their requirements have been met/satisfied.
Cancellation of a programme is subservient to the Consumer Protection Act (CPA) of South Africa and the extended (but conformant) stipulations of this policy.
A cancellation must be made known in writing or any other recorded manner and form, within five (5) business days after the later date on which the agreement was concluded.
Contact our Retentions Officer at customercare@uni4online.co.za to discuss your reason for cancellation. Our Retentions Officer will discuss your rationale and help you reach an informed decision. Where you proceed with the cancellation, you need to complete and submit a cancellation of studies form.
The refund process (within the cooling-off period within five (5) business days) will be concluded within fifteen (15) working days. Should you cancel after the cooling-off period, but within fourteen (14) working days, it is subject to evaluation by the Retentions Officer to determine any possibility of a partial refund.
After the cooling-off period, you won’t be entitled to a full refund of the course fees. Any refund arrangement, in this case, is at the discretion of the UNi4 Online Academic Department Office. Consideration needs to be given to the time period and the degree of access and progress reported by the Virtual Learning Environment platform. A refund is calculated by the UNi4 Online Academic Department Office on its discretion that may involve a bilateral solicitation with you to mediate and resolve the most amicable result.
Should a refund be determined and approved by our UNi4 Online Academic Department Office, Lyceum Online will process the refund within 90 days of the decision. The refund is to be processed onto the same means paid for it, or to an account agreed to in writing.
Lyceum Online reserves the right to suspend access to course material in the event of payment default. Any resulting discussion or dispute is conducted according to the guidance of Par. 69 of the LRA. If such develops, the UNi4 Online Academic Department Office will enter mediation with the purpose of determining the facts and resolving the dispute. All in observance of the LRA stipulations.
Date of policy review: 25 June 2020
